Subscription & Refund Terms

These Subscription & Refund Terms apply to any paid subscription or purchase on volpair. They form part of our Terms of Service. volpair is free to download and use for core features; some optional features are offered as a subscription.

Plans and prices

Spark unlocks the dating side of volpair and every extra (unlimited volleys and play requests, Both mode, 50 mile Radar range, Everywhere mode, read receipts, second serves and the level dial). Spark is offered monthly (£9.99) or yearly (£59.99), with a 7 day free trial for new subscribers. Prices are set by Apple or Google for your region and are shown in the app before you subscribe.

Partner (finding people to play padel with) is free during our founding club pilot. We plan to offer it as a subscription (£4.99 a month) afterwards; the app will tell you before anything changes.

Club member benefits. Members of a partner club may enter a club code in the app to receive a period of Spark as a benefit of their club membership. This is granted by volpair, not sold through the app stores, and is separate from any store free trial: subscribing while a club benefit is active starts a store subscription on the store's own terms.

1. Billing through the app stores

All purchases are made through, and billed by, Apple’s App Store or Google Play, in line with their terms. Your subscription is charged to your Apple or Google account at confirmation of purchase. We do not receive or store your card details.

2. Auto-renewal

Subscriptions renew automatically at the end of each billing period (for example, monthly or yearly) at the then-current price, unless you cancel at least 24 hours before the period ends. Your account is charged for renewal within 24 hours of the end of the current period.

3. How to cancel

You can cancel anytime through your device. Cancellation stops future renewals, and you keep Spark until the end of the period you have paid for:

• iPhone/iPad: Settings → [your name] → Subscriptions → volpair → Cancel.
• Android: Play Store → profile → Payments & subscriptions → Subscriptions → volpair → Cancel.

Deleting the app does not cancel a subscription. You must cancel as above.

4. Price changes

We may change subscription prices. Where required, we will give you advance notice and the chance to cancel before the new price applies. Price changes never affect a period you have already paid for.

Free trials

Where a free trial is offered, it is available once per Apple or Google account. Unless you cancel at least 24 hours before the trial ends, your subscription starts and the first payment is taken automatically. You can cancel during the trial at no charge.

5. Refunds

Because Apple and Google process payments, refund requests are handled by them, under their policies:

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund via the Play Store or play.google.com.

6. Your consumer rights (UK/EU)

If you are a consumer, you may have a statutory right to cancel a purchase within 14 days under the Consumer Contracts Regulations 2013. However, for digital content and services, this right is lost once supply begins with your consent, and by purchasing and immediately accessing a paid feature, you ask us to begin supply right away and acknowledge you lose the 14-day cancellation right. This does not affect your other statutory rights, including remedies if a paid feature is faulty or not as described.

7. Changes to these terms

We may update these terms. Material changes will be notified in the app or by email, and the date above updated.

8. Contact

Questions about a subscription? Email support@volpair.com. For payment or refund issues, contact Apple or Google directly as above.